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Understanding Total Quality Management by vishal30blr is a document available to read on EtoBox.
What is Understanding Total Quality Management about?
Total Quality Management (TQM) originated from American quality experts in Japan post-World War II, emphasizing that quality is a collective responsibility across all organizational levels. Key definitions of quality include fitness for use, consistency, and conformance to requirements, with benefits such as increased productivity and customer loyalty. The document also discusses the cost of quality, quality control, and the importance of a culture focused on continuous improvement and stakeholder involveme
- Author
- vishal30blr
- Language
- EN