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Incident Management Process for Buyers by Hari N is a document available to read on EtoBox.
What is Incident Management Process for Buyers about?
The document outlines the Incident Management process for Buyers and Heads of Departments (HOD) within the GeM platform, detailing how incidents can be reported, categorized, and resolved. It describes the roles of Buyers, Sellers, and GeM Admins in managing incidents, the timelines for responses, and the escalation process for unresolved issues. Key features include the ability to create incidents against contracts, bids, and catalogs, with specific timelines for resolution and actions taken based on the s
- Author
- Hari N
- Language
- EN