About this document

Call Handling Protocol for Interpreters by ANGIE is a document available to read on EtoBox.

The document outlines protocols for handling calls with Limited English Proficient (LEP) individuals, including introduction procedures, hold times, and communication tips. It emphasizes the importance of maintaining clarity and quality in interpretation while providing guidance on how to manage situations like silent calls or fast-speaking clients. Additionally, it includes instructions for using a specific script and ensuring all parties are informed during the call process.

Author

ANGIE

Language

EN