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Customer Satisfaction Study: Pathao Services by Anupa Sharma is a document available to read on EtoBox.

What is Customer Satisfaction Study: Pathao Services about?

The document is a study on customer satisfaction regarding the services provided by Pathao, a popular ride-hailing service in Kathmandu, Nepal. It aims to identify key factors influencing customer satisfaction, including service quality, pricing, and driver behavior, and employs a quantitative research methodology to analyze data from 120 respondents. The findings suggest that driver behavior significantly impacts customer satisfaction, and recommendations are made for Pathao to enhance service quality and

Author

Anupa Sharma

Language

EN