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Enhancing EI for Better Banking at BOI by amitpritam11 is a document available to read on EtoBox.
What is Enhancing EI for Better Banking at BOI about?
Bank of India addressed customer dissatisfaction and internal conflicts by enhancing emotional intelligence (EI) among its staff. Through assessments, training workshops, mentoring, and incorporating EI into performance reviews, the bank achieved a 28% increase in customer satisfaction and a 34% rise in employee morale within six months. This successful initiative prompted BOI to integrate EI development into its overall human resource strategy for a more customer-friendly culture.
- Author
- amitpritam11
- Language
- EN