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Customer Service Principles and Practices by neha is a document available to read on EtoBox.

What is Customer Service Principles and Practices about?

This document contains answers to multiple questions about principles of customer service. It discusses key principles like personalization, competency, and convenience. It also discusses how principles may change for high value purchases by providing additional perks to customers. The document outlines roles and responsibilities of customer service managers, trends affecting business, methods for conducting customer satisfaction surveys, examples of quality assurance schemes, topics to include in customer

Author

neha

Language

EN