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Operations Management: Server Analysis by Sangeeta Kumari is a document available to read on EtoBox.

1. For the Indianapolis call center, 12 servers are needed to maintain a 1 minute average wait time given an average call time of 5 minutes and peak hourly call volume of 108 calls. 2. If the average call time is halved to 2.5 minutes, 6 servers would be sufficient. If the acceptable wait time is increased to 2 minutes, 11 servers would be sufficient. 3. Centralizing the 3 call centers (Indianapolis, Kansas, Dallas) would require 20 servers total, saving 7 servers and $210,000 in salaries annually. Howe

Author

Sangeeta Kumari

Language

EN