About this document

Front Office Operations in Hotels by Print Jone is a document available to read on EtoBox.

The document describes the front office department and its operations in a hotel. It discusses that the front office includes the front desk, concierges, and PBX. The front office is responsible for guest services like registration, handling accounts and communication. There are two types of front office operations - front-house operations that guests can see like check-in/check-out and back-house operations like maintaining records and reports. It also outlines the typical guest cycle in a hotel which invo

Author

Print Jone

Language

EN