About this document
E-Banking Impact on AIB Customer Satisfaction by Sarfaraz Karim is a document available to read on EtoBox.
The document discusses the impact of e-banking on customer satisfaction at Afghanistan International Bank in Kabul. It examines how e-banking relates to customer demographics and analyzes how e-banking has improved customer satisfaction by reducing branch visits and wait times. The study found that e-banking users are mostly young, educated individuals and has increased customer control over their accounts but some customers remain unaware of e-banking fees. The results indicate e-banking has positively imp
- Author
- Sarfaraz Karim
- Language
- EN