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What is Service Quality and Customer Satisfaction References about?

This document is a bibliography containing 197 sources used to research various topics related to service quality, customer satisfaction, and word-of-mouth. The sources cited include journal articles, books, theses, and other publications in both English and Indonesian covering subjects such as service quality models, determinants of customer satisfaction and loyalty, the relationship between satisfaction and word-of-mouth, and methods for measuring these constructs. The bibliography provides references for

Author

werry

Language

EN