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What is Photo Printing Compensation Case Study about?

Charlotte King took photographs during a visit to China and sent the films to be printed one at a time. The first film was lost by the photo printing company. Miss King demanded compensation, initially refusing offers of a free roll of film or £20. When the company refused her demand of £75, she threatened to take them to court. Facing a court case, the company decided to pay Miss King the £75 she had requested. This shows that making a complaint and insisting on fair treatment can be effective.

Author

alexridesrim

Language

EN