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Customer Satisfaction in Vietnam by Phương Di is a document available to read on EtoBox.
What is Customer Satisfaction in Vietnam about?
The document discusses factors that affect customer satisfaction with architectural services. It analyzes customer satisfaction data from Moon Design Co., a small architectural firm in Vietnam. The document reviews literature on customer satisfaction in construction and architectural services. It then proposes a framework with several factors that could influence customer satisfaction, organized into categories like reliability, responsiveness, assurance, empathy, competence and accessibility. The framework
- Author
- Phương Di
- Language
- EN