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What is Assertive Communication Techniques about?

Module 3 focuses on assertive communication, teaching participants how to speak up clearly and respectfully in high-stakes situations. It introduces the DESC model as a framework for structuring assertive conversations and emphasizes the importance of understanding personal communication styles influenced by cultural and regional factors. By the end of the module, participants will be able to differentiate between assertiveness, aggression, and passivity while advocating for themselves and patient safety.

Author

c36002185

Language

EN