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What is Understanding Call Centre Offshoring about?

The document reviews literature on call center offshoring from a socio-cultural perspective. It identifies limitations in current research due to varied approaches and lack of conceptual framework. The paper analyzes literature through lenses of social exchange theory, language-action perspective, cultural dimensions theory and stakeholder theory to identify themes around socio-cultural issues. Understanding cultural and communication gaps between stakeholders could help address relationship issues and impr

Author

jongkilj

Language

EN