Can I read Customer-Centric Quality Management on EtoBox?
Customer-Centric Quality Management by Srinivasa Varma is a document available to read on EtoBox.
What is Customer-Centric Quality Management about?
The document discusses the importance of customer-driven quality and customer focus in business. It defines a customer as anyone who receives and uses what an organization provides, including internal customers. It emphasizes that customer satisfaction results from satisfying internal customers first. Key aspects of customer retention discussed include understanding customer needs and expectations, developing quality standards, training employees, continuous improvement, and focusing on customer delight ove
- Author
- Srinivasa Varma
- Language
- EN