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Technology in Consumer Grievance Redressal by afsha siddiqui is a document available to read on EtoBox.
What is Technology in Consumer Grievance Redressal about?
The document discusses the impact of technology on consumer grievance redressal, highlighting the shift from traditional methods to digital platforms that enhance efficiency and accessibility. Key technologies include online portals, mobile apps, AI chatbots, and online dispute resolution systems, which facilitate faster complaint handling and empower consumers. However, challenges such as the digital divide and privacy concerns remain significant.
- Author
- afsha siddiqui
- Language
- EN