Can I read Service Mindset : 6 Mindsets to Lead a High-Performing Service Team on EtoBox?

Service Mindset : 6 Mindsets to Lead a High-Performing Service Team by Jaquie Scammell is a nonfiction available to read on EtoBox.

What is Service Mindset : 6 Mindsets to Lead a High-Performing Service Team about?

If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell's approach is simple and more human than simply introducing better processes and procedures and her approach works. Jaquie has studied Australian organisations that provide the best customer service and from this research she has created a system which, if followed, will increase loyalty to your business. You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who impact your customer service staff, who impact your customers every day. In Service Mindset, Jaquie includes interviews with leaders from six of the best Australian businesses, which have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly increasing.

Who reads Service Mindset : 6 Mindsets to Lead a High-Performing Service Team?

Author

Jaquie Scammell

Publisher

Major Street Publishing

Published

2020

Language

EN

ISBN

9780648753018

Category

nonfiction

Subjects

Economics, Management, Business