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Customer Satisfaction in Demat Services by Harvinder Singh Dutta is a document available to read on EtoBox.

This document summarizes a study on customer satisfaction with depository participants (DPs) at Karvy, a stock broking company in India. The objectives are to understand customer perceptions of DP functions, satisfaction levels, how demat accounts help with trading, customer expectations, and weaknesses of DPs. A survey was conducted of 100 Karvy customers using questionnaires. The findings show that over 84% of respondents were satisfied with DP services, while some were dissatisfied with fees and account

Author

Harvinder Singh Dutta

Language

EN