About this document

Hotel Telephone Etiquette Guide by Parijat Bose is a document available to read on EtoBox.

Hotels rely heavily on telephone systems to communicate both internally and with guests. Small hotels may have a single switchboard at the front desk operated by the receptionist, while larger hotels require a dedicated telephone room staffed by operators. The first interaction a guest often has with a hotel is by telephone, so it is crucial for operators to promptly and politely handle all calls to make a good impression. Hotels should train employees on proper telephone etiquette and have clear policies f

Author

Parijat Bose

Language

EN