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What is Call Center Terminology Explained about?
The document provides an overview of call center basics and terminology. It defines common terms used in call centers such as ACD, AHT, IVR, queue, tiers, and discusses the basic structure and functions of call centers. Call centers route calls through automatic systems to agents with appropriate skills. They handle both outbound calls to customers and inbound calls from customers seeking information or support.
- Author
- ryan smith
- Language
- EN