About this document
Post Visit Feedback Process in CRM by waytovikram is a document available to read on EtoBox.
Syed Ali Ahmed works in customer acquisition in CRM and performs the post visit feedback (PVF) process as a CRE. The PVF process involves capturing walk-in and telephone enquiries, calling customers the next day to ask questions about their experience and take feedback, solving any queries with a sales consultant, and passing the message to the sales manager and CRM. Feedback is categorized as hot, warm, cold, or lost for analysis in a summary report that is passed to the sales manager and CRM for further p
- Author
- waytovikram
- Language
- EN