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AACC UC Integration Technical Overview by Jin Zoong is a document available to read on EtoBox.

What is AACC UC Integration Technical Overview about?

The document provides a technical overview of integrating Avaya Aura Contact Center (AACC) with Avaya Aura. It covers the high-level architecture, user commissioning steps, call flows, and the agent user interface. The key points are: 1) AACC can integrate with Avaya Aura either via the MES or standalone. It uses SIP protocols and components like SGM and AMS. 2) Commissioning involves configuring the Communication Manager, AES, and Session Manager for the integration. 3) The agent has a phoneset and AA

Author

Jin Zoong

Language

EN