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Measuring Customer Service in Logistics by Richard Morla is a document available to read on EtoBox.
What is Measuring Customer Service in Logistics about?
1. Technicolor Global Logistics worked hard to deliver a movie release to stores in Alaska three days before the official release date after learning the scheduled air shipment would be late. 2. Measuring customer service performance is challenging because customer service means different things to different people and aspects like honesty are difficult to quantify. 3. Examples of potential customer service key performance indicators (KPIs) that can be measured include time to respond to requests, update
- Author
- Richard Morla
- Language
- EN