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1 (p1): Unit 1 Reservation 11 (p2): Unit 2 Reception and Check In 20 (p3): Unit 3 Mail and Information 29 (p4): Unit 4 Telephone Desk 37 (p5): Unit 5 Business Center 47 (p6): Unit 6 Cashier and Check Out 58 (p7): Unit 7 Guest Room 67 (p8): Unit 8 Room Cleaning 76 (p9): Unit 9 Room Service 86 (p10): Unit 10 Linens and Laundry 95 (p11): Unit 11 Maintenance and Engineering 103 (p12): Unit 12 Miscellaneous Services 112 (p13): Unit 13 Complaints and Emergencies 122 (p14): Unit 14 Food and Beverage Reservation 131 (p15): Unit 15 Reception 139 (p16): Unit 16 Setting up Tables and Taking Orders 148 (p17): Unit 17 Food Service 157 (p18): Unit 18 Beverage Service 166 (p19): Unit 19 Paying the Bill 175 (p20): Unit 20 Banquet Service 183 (p21): Unit 21 Bar and Cafe 193 (p22): Unit 22 Health and Recreation—An Introduction 202 (p23): Unit 23 The Fitness Center 213 (p24): Unit 24 The Recreational Center 222 (p25): Unit 25 The Beauty Salon 231 (p26): Unit 26 The Shopping Center
- Author
- 宿荣江等编著
- Publisher
- 北京:中国人民大学出版社
- Published
- 2008
- Language
- ZH