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(Im)politeness at a Slovenian Call Centre: A Cross-Media Examination (Advances in (Im)politeness Studies) by Chaoqun Xie & Sara Orthaber is a language available to read on EtoBox.

What is (Im)politeness at a Slovenian Call Centre: A Cross-Media Examination (Advances in (Im)politeness Studies) about?

This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communi

Who reads (Im)politeness at a Slovenian Call Centre: A Cross-Media Examination (Advances in (Im)politeness Studies)?

Author

Chaoqun Xie & Sara Orthaber

Publisher

Springer International Publishing AG

Published

2023

Language

EN

ISBN

9783031433191

Category

language

Subjects

Linguistics, Sociology, Literary Fiction

Updated

2026-03-25