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1) ScottishPower is an energy company serving over 5 million customers in the UK and US. They adopted Six Sigma to improve operational excellence and growth in their UK retail energy business. 2) When they began their Six Sigma initiative, the UK retail energy business had little experience with quality processes and faced challenges like a lack of process definition and data. 3) They chose a "big bang" deployment approach, hiring 20 full-time Black Belts at once to transform the culture, rather than a sl

Author

Ramón G. Pacheco

Language

EN