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Total Quality Management by floryaparejado is a document available to read on EtoBox.

What is Total Quality Management about?

The document outlines the principles of Total Quality Management (TQM), emphasizing continuous improvement and the involvement of all employees in enhancing quality. It discusses key concepts such as Kaizen, quality definitions, and the evolution of quality management stages, along with contributions from notable quality gurus like Walter Shewhart and W. Edwards Demming. The document concludes by highlighting the importance of data-driven approaches and management responsibility in fostering a quality-centr

Author

floryaparejado

Language

EN