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Improving Public Service Quality in Indonesia by Uswatunkh Badulan is a document available to read on EtoBox.
What is Improving Public Service Quality in Indonesia about?
The study analyzes the implementation of Integrated Service Units (ULT) in Indonesian universities to enhance management and public service quality amidst increasing competition. Utilizing a qualitative approach, the research highlights the effectiveness of ULTs in providing standardized, electronic-based services that streamline bureaucratic processes. Despite some challenges in service delivery, the findings indicate that ULTs have significantly improved service quality and management practices in higher
- Author
- Uswatunkh Badulan
- Language
- EN