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Total Quality Management - WHN by ainieyusof87 is a document available to read on EtoBox.

What is Total Quality Management - WHN about?

The document provides an overview of Total Quality Management (TQM), emphasizing its importance in improving quality at all organizational levels to meet customer satisfaction. It outlines the principles, characteristics, and processes of TQM, including the need to minimize variation to enhance process performance. Additionally, it discusses the significance of translating customer needs into measurable requirements and the role of various indicators in assessing quality and process effectiveness.

Author

ainieyusof87

Language

EN