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What is Understanding Total Quality Management about?

1. TQM is a strategic commitment by top management to make quality a guiding factor in all aspects of the business. It involves doing things right the first time and continuous improvement. 2. Key quality philosophers like Deming, Juran, and Feigenbaum contributed prominent theories and tools for quality improvement including the Deming cycle, quality trilogy, and total quality control. 3. Tools of TQM include benchmarking, quality circles, fishbone diagrams, and kaizen which help identify areas for impro

Author

amelia

Language

EN