Can I read Essential Customer Service Skills Guide on EtoBox?
Essential Customer Service Skills Guide by Ky Pangan is a document available to read on EtoBox.
What is Essential Customer Service Skills Guide about?
The document provides an overview of basic customer service skills training. It discusses the importance of customer service, traditional vs customer-oriented organizations, what customer service and service management entail, creating customer value, characteristics of excellent service, handling difficult customers, and tips for handling complaints and saying no without antagonizing.
- Author
- Ky Pangan
- Language
- EN