Can I read Call Center Agent Scheduling Optimization on EtoBox?

Call Center Agent Scheduling Optimization by Hendro Purwadi is a document available to read on EtoBox.

What is Call Center Agent Scheduling Optimization about?

This document summarizes a research paper about scheduling agents in a call center. It discusses decomposing the agent scheduling problem into two parts: 1) determining the minimum number of agents needed for each shift, and 2) assigning agents to shifts. Mixed integer programming models are proposed to solve both parts sequentially. The goal is to minimize labor costs while meeting constraints like worker availability and break requirements. The document provides background on related works that have studi

Author

Hendro Purwadi

Language

EN