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Enhancing Chatbot Usability in Finance by VIVA-TECH IJRI is a document available to read on EtoBox.

The usage of chatbots has increased tremendously since past few years. A conversational interface is an interface that the user can interact with by means of a conversation. The conversation can occur by speech but also by text input. When a chatty interface uses text, it is also described as a chatbot or a conversational medium. During this study, the user experience factors of these so called chatbots were investigated. The prime objective is “to spot the state of the art in chatbot usability

Author

VIVA-TECH IJRI

Language

EN