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What is Competency Mapping for Guest Relations Roles about?

This document describes a competency mapping study conducted for three positions at a hospitality organization: Guest Relations Executive (GRE), Guest Service Associate (GSA), and Butler. The study involved sampling employees from each position and using tools like job descriptions, interviews, surveys and observations to identify the key competencies required for each role. Competencies were categorized as technical, managerial or behavioral. The objectives of competency mapping are identified as gap analy

Author

Jijo Abraham

Language

EN