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Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. vii Contents List of Illustrations x Acknowledgements xii Preface xiv Introduction: Client Co-production of Public Services Clients as co-producers Client co-production is everywhere Co-production is (back) in fashion Public management insights Client co-production: The issues Outline of the book xiv Preface It is commonly assumed that if public sector organisations provide poor service to their clients it is not only because they usually have no competitors but also because they don't get their funding from their clients. Hence they have no incentive to treat clients well, unlike their private sector counterparts. This stereotype overlooks one powerful reason why public sector organisations might be impelled to pay attention to their clients: they need clients to contribute time, effort, information, and compliance to the achievement of organisational purposes. Put another way, they may find it difficult to deliver services without clients co-producing those services. Unless clients do this work, the organisation will fail to achieve its serv

Who reads Engaging Public Sector Clients : from Service-delivery to Co-production?

Author

John Alford (auth.)

Publisher

Palgrave Macmillan UK

Published

2009

Language

EN

ISBN

9781349308729

Category

nonfiction

Subjects

Political Science, Marketing, Management