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Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back? The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business con sultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people-whether they're coworkers, friends, strangers, or enemies. Just Listen reveals how to:Make a powerful and positive first impressionListen effectivelyMake even a total stranger-a potential client, perhaps-feel "felt"Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindsetAchieve buy-in, the linchpin of all...

Author

Mark Goulston

Publisher

AMACOM Books

Published

2007

Language

EN