About this document
Consumer Reactions to AI Errors by cqz930 is a document available to read on EtoBox.
This study explores consumer perceptions of AI-induced errors, distinguishing between technical errors and social errors. It finds that severe errors evoke negative responses, while minor social errors may be tolerated but can perpetuate societal stigmas. The research highlights the importance of explainable AI (XAI) in mitigating negative consumer reactions to these errors.
- Author
- cqz930
- Language
- EN