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What is TQM: Quality Control and Improvement Strategies about?

This document discusses quality control and continuous improvement. It defines key concepts like problem analysis, quality control, and customer satisfaction surveys. It explains why quality is important in aspects like longevity, needs fulfillment, cost, security, usability, and efficiency. Continuous improvement models like PDCA are described. The document also discusses quality improvement strategy basics like establishing a quality culture, prioritizing improvement areas, data collection and analysis, c

Author

ajay

Language

EN