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The Dabbawala business was founded in Mumbai, India over 100 years ago and delivers over 200,000 lunch boxes per day across the city using a color-coded system and network of workers who transport boxes via bicycle, train, and foot. They achieve an extremely low error rate of one mistake per 16 million boxes despite having no modern technology through a collaborative team structure and efficient logistics management. The Dabbawalas are divided into teams supervised by experienced supervisors familiar with t

Author

Ramji Tb

Language

EN