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Service Quality in Delhi Luxury Hotels by Krithika D is a document available to read on EtoBox.

What is Service Quality in Delhi Luxury Hotels about?

The document discusses a research study that assessed customer perceptions of service quality in luxury hotels in New Delhi, India. The study used surveys and interviews of 271 guests across four- and five-star hotels. The findings showed that for certain services like front office, room service, and in-house restaurants, customers

Author

Krithika D

Language

EN