About this document
Understanding BPO and Call Center Roles by Aira Mae Cabalfin is a document available to read on EtoBox.
BPO involves outsourcing non-core work to other countries at cheaper costs. Companies outsource customer service work to call centers in the Philippines. The document discusses what call centers are, job responsibilities, qualities needed, and tips for succeeding in call center work.
- Author
- Aira Mae Cabalfin
- Language
- EN