About this document
Enhancing Customer Relations Training by Srinivas Rao is a document available to read on EtoBox.
The document provides an overview of customer service training topics including internal and external customers, individual customer service style, moments of truth in customer service, understanding and managing customer expectations, handling difficult customers, telephone etiquette, and interviewing techniques. It discusses the importance of customer service in the 21st century service economy and lists 10 rules for great customer service such as committing to quality service, knowing your products and c
- Author
- Srinivas Rao
- Language
- EN