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Rethinking Zero Defects in Quality Management by Ayush Singh is a document available to read on EtoBox.

What is Rethinking Zero Defects in Quality Management about?

The document discusses the concept of "zero defects" and argues that it is an unrealistic and potentially counterproductive goal. While continuous quality improvement is desirable, true zero defects is impossible and a focus on it could undermine statistical process control methods and demoralize workers. The document recommends adopting an approach of "zero escapes," aiming for no defective products to reach customers through rigorous final testing, rather than expecting perfect quality at all stages of de

Author

Ayush Singh

Language

EN