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Servqual Implementation at TriJaya Hotel by Hamka Ikram is a document available to read on EtoBox.

What is Servqual Implementation at TriJaya Hotel about?

This document summarizes a student paper on developing an online reservation system and measuring customer satisfaction using the Servqual method for the TriJaya Hotel in Cirebon, Indonesia. The paper introduces the background and problems with the hotel

Author

Hamka Ikram

Language

EN