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Factors Predictability and Explainability of Mobile Telephony Customer Departure in Telecommunications by ange nathanael kakou is a document available to read on EtoBox.

What is Factors Predictability and Explainability of Mobile Telephony Customer Departure in Telecommunications about?

This systematic literature review investigates the factors influencing customer churn in telecommunications, identifying 19 factors and 87 sub-factors from 112 articles. It also catalogs 26 unique prediction algorithms and 16 combinations used for churn prediction, alongside advancements in explainability techniques. The study emphasizes the importance of understanding churn to implement effective retention strategies in a highly competitive market.

Author

ange nathanael kakou

Language

EN