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This case study examines cash movement operations at Bank USA. The unit processes 1,500 outgoing wire transfers per week with an average of 1 error every two weeks. The 16 detailed steps in the wire transfer process have been consolidated into 7 workgroups using assembly line balancing. This reduces the number of required full-time employees from 11 to either 7 for average demand or 9 to allow for peak demand, saving the bank $78,000 annually in labor costs while improving efficiency. Quality control checkp

Author

Arpi Orujyan

Language

EN