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Understanding Service Blueprints by LOOPY GAMING is a document available to read on EtoBox.
What is Understanding Service Blueprints about?
The document defines and discusses service blueprints, which are diagrams that visualize the relationships between service components (people, physical/digital evidence, processes) tied to customer touchpoints. Service blueprints correspond to specific customer journeys and goals. They should align with business goals like reducing redundancies or improving employee experience. Benefits include understanding the full service and resources that enable it, discovering weaknesses, and identifying optimization
- Author
- LOOPY GAMING
- Language
- EN