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Optimize Call Center Operations with Simulation by Rodolfo Gorveña is a document available to read on EtoBox.
What is Optimize Call Center Operations with Simulation about?
The document discusses a project aimed at optimizing resource utilization in an outbound call center for Cell C by using simulation modeling. It highlights the need to map processes, identify bottlenecks, and streamline operations to improve throughput and address stock shortages. The project will utilize various tools, including Arena® Simulation Software, to enhance efficiency and integrate different departments within the call center system.
- Author
- Rodolfo Gorveña
- Language
- EN