About this document

Evaluating Public Service Quality in Cebu by Ahmad Wahyu is a document available to read on EtoBox.

This document is an accepted manuscript that evaluates the service quality of employment-related public service institutions in Cebu, Philippines using SERVQUAL and AHP-TOPSIS methods. It was revised in response to comments from reviewers and the guest editor. The authors believe they have adequately addressed all points raised in previous reviews. They have added more discussion of policy and managerial implications as well as a new section on generalized policy implications. The authors argue their study

Author

Ahmad Wahyu

Language

EN