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What is Capital One about?

Capital One has built strong competencies in restricting competitor and customer access/exit, offering low costs through horizontal breadth and the lowest industry charge-offs. It engages customers through actuarial life-time value calculations, testing for acquisition/utilization/attrition, and horizontal accounting of cohorts to detect adverse selection. The company has an entrepreneurial culture, large IT infrastructure, and handles 30 million customer inquiries annually with 70% routing accuracy on firs

Author

Rituraj Singh

Language

EN